Privacy Policy – Acha Game Pakistan Betting Platform

– Introduction

At Acha Game, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect the personal information you share with us when you register, log in, make deposits or withdrawals, or use any feature of our platform — whether through the website or the mobile app.

This policy applies to all users of Acha Game based in Pakistan and should be read alongside our Terms and Conditions. By creating an account or continuing to use the platform, you are confirming that you have read and understood this Privacy Policy.

We only collect information that we actually need. We do not sell your personal data to third parties. We use secure, regulated payment gateways for all PKR transactions via JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets — and none of your full payment details are stored on our servers.

Plain Language Commitment We've written this policy to be easy to follow for Pakistani users. If anything is unclear, reach out to our support team. Knowing how your data is handled isn't a privilege — it's your right.

1 What Information We Collect

We collect different types of information depending on how you interact with Acha Game. Here is a breakdown:

1.1 Information You Give Us Directly

Registration details: Your name, date of birth, mobile number, and preferred username when you create an account.
Identity verification: CNIC number or a copy of a government-issued ID when we are required to verify your identity before a withdrawal or as part of our account security process.
Payment information: Your JazzCash or Easypaisa mobile number, Raast ID, or bank account details provided when making a deposit or requesting a withdrawal. Full card numbers are not stored by us.
Communications: Messages you send us via live chat or email, including any complaints, feedback, or support queries.

1.2 Information Collected Automatically

Device and technical data: Your IP address, browser type, operating system, device model, and screen resolution.
Usage data: Pages visited, time spent on the platform, betting activity (markets selected, stakes, outcomes), deposit and withdrawal history, and session times.
Location data: General location inferred from your IP address. We do not track your precise GPS location.
Cookies and similar technologies: As described in Section 5 below.

1.3 Information from Third Parties

Payment providers: Transaction confirmation data from JazzCash, Easypaisa, Raast, and bank transfer partners to verify that a deposit or withdrawal has been processed.
Fraud prevention services: We may receive signals from third-party security services that help us identify suspicious account activity or fraudulent transactions.

Data Type	Examples	Why We Collect It
Identity	Name, CNIC, date of birth	Account creation & age verification
Contact	Mobile number	Account security, notifications
Payment	JazzCash/Easypaisa number, bank details	Processing deposits & withdrawals in PKR
Technical	IP address, device type, browser	Security, fraud prevention, platform performance
Behavioural	Betting history, session duration	Responsible gaming monitoring, personalisation
Communications	Chat logs, support emails	Resolving queries, quality improvement

2 How We Use Your Information

We use the information we collect for the following purposes:

To operate your account: Creating and managing your Acha Game account, verifying your identity, processing your deposits and withdrawals in PKR, and keeping your account secure.
To provide the platform: Delivering sports betting markets for Cricket, PSL, T20 internationals, Football, Esports, and Fish Games; settling bets; and processing bonus credits.
To communicate with you: Sending account-related notifications such as deposit confirmations, withdrawal updates, password resets, and security alerts. We will only send promotional messages if you have opted in.
To keep the platform safe: Detecting and preventing fraud, money laundering, underage gambling, bonus abuse, and other prohibited activity. This includes monitoring unusual betting patterns and verifying that payment methods belong to you.
To support responsible gaming: Monitoring your gaming activity to identify signs of problem behaviour, applying deposit limits or session limits you have set, and assisting with self-exclusion requests.
To improve our services: Analysing platform usage to fix bugs, improve page performance, and develop new features that Pakistan users actually want.
To comply with legal obligations: Maintaining records as required, responding to lawful requests from authorities, and fulfilling any applicable data protection obligations.

No Automated Decision-Making That Harms You We do not use fully automated processes to make decisions that significantly affect your legal rights — for example, closing your account — without human review. If your account is flagged by our automated systems, a team member reviews the case before action is taken.

3 Payment Data and PKR Transactions

All financial transactions on Acha Game are processed in PKR through regulated third-party payment gateways. We work with JazzCash, Easypaisa, Raast, bank transfer partners, and selected mobile wallet and card providers.

Your full card number or full bank account credentials are never stored on Acha Game servers. Payment details are handled directly by the payment gateway using industry-standard encryption.
We retain a record of each transaction — including the amount in PKR, the payment method used (e.g., JazzCash), the date, and whether it was a deposit or withdrawal — for account management and fraud prevention purposes.
All payment methods linked to your account must be registered in your own name. If a mismatch is detected, we may ask for documentation before processing a withdrawal.
Transaction records are kept for as long as required to manage your account and comply with any applicable recordkeeping obligations.

Third-Party Payment Providers When you initiate a transaction via JazzCash, Easypaisa, or another gateway, you are also subject to that provider's own privacy policy and terms. We recommend reviewing those policies directly with the payment provider.

4 Cookies and Tracking Technologies

Acha Game uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what each type does:

Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your preferences, and enable secure transactions. You cannot opt out of essential cookies and continue using the platform.
Analytics cookies: These help us understand which pages are visited most, how long users spend on certain features, and where users encounter errors. This data is aggregated and does not identify you personally.
Preference cookies: These remember your settings — such as your preferred deposit method or notification preferences — so you do not have to re-enter them every time.
Security cookies: These help us detect suspicious activity, such as multiple failed login attempts from different locations, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how some features of the platform work. We do not use third-party advertising cookies or sell browsing data to advertisers.

5 How We Share Your Information

We do not sell your personal data. We share it only in the following limited circumstances:

Payment processors: We share necessary transaction details with JazzCash, Easypaisa, Raast, and our banking partners solely to process your deposits and withdrawals.
Identity verification services: When you submit documents for account verification, these may be processed by a trusted third-party identity verification provider under strict data protection agreements.
Fraud and security partners: We may share technical signals (such as IP addresses or device fingerprints) with fraud prevention services to protect the platform and all its users.
Technology providers: Our hosting, customer support, and platform infrastructure providers may process data on our behalf. They are bound by data processing agreements and are not permitted to use your data for their own purposes.
Legal and regulatory requirements: We may disclose personal information if required to do so by a lawful order or to protect the rights, property, or safety of Acha Game or its users.

We never share your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent.

6 How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period thereafter to allow us to handle any outstanding queries, disputes, or legal obligations.

Active account data: Retained for the lifetime of your account plus a standard period after closure.
Transaction records: Deposit and withdrawal history in PKR is retained for a minimum of five years to support fraud investigations and auditing.
Identity verification documents: Retained for the duration of the account relationship and for a defined period after account closure.
Support communications: Chat logs and email records are retained for up to two years to allow us to resolve recurring issues and improve our service quality.
Self-excluded users: If you have requested self-exclusion, we retain your details for the duration of the exclusion period and beyond to prevent re-registration.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you.

7 How We Protect Your Data

We use a combination of technical and organisational measures to keep your personal data secure:

Encryption in transit: All data exchanged between your browser or app and our servers is protected using TLS encryption (HTTPS).
Access controls: Only authorised Acha Game staff with a genuine need — such as support agents handling your query — can access your account data. Access is logged and audited.
Payment security: Full payment credentials are handled by our payment gateway partners and are never stored in plain text on our systems.
Two-factor security options: We encourage all users to keep their registered mobile number up to date, as it is used for account recovery and security alerts.
Ongoing monitoring: We monitor our systems for unusual access patterns, attempted breaches, and known attack vectors on a continuous basis.

Your Role in Security Security is a shared responsibility. Keep your password strong and unique, do not share your login credentials with anyone, and contact our support team immediately if you think your account has been compromised. Acha Game will never ask for your password by chat or phone.

8 Your Rights Over Your Data

You have the following rights regarding the personal information Acha Game holds about you. To exercise any of these rights, contact our support team with your account details.

Right to Access

You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.

Right to Correction

If any of your personal data is inaccurate or out of date, you can ask us to correct it. For basic details, you can update them directly in your account settings.

Right to Deletion

You can request that we delete your personal data. We will honour this where we are not legally required to retain the data for compliance or dispute purposes.

Right to Restriction

In certain circumstances, you can ask us to restrict how we process your data — for example, while a dispute is being investigated.

Right to Opt Out

You can opt out of promotional communications at any time via your account notification settings. This does not affect essential account messages.

Right to Close Your Account

You can request account closure through our support team. Any remaining balance that meets withdrawal requirements will be returned to your registered payment method.

9 Minors and Under-18 Protection

Acha Game is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we discover — through our verification process or any other means — that a registered account belongs to someone under 18, we will immediately close the account, forfeit any balance, and delete the associated personal data as far as our legal obligations allow.

If you are a parent or guardian and believe a minor has created an account on our platform, please contact our support team immediately so we can investigate and take appropriate action.

Parental Responsibility If you share a device with younger family members, please ensure your Acha Game account is protected by a strong password and that you log out after each session. We recommend using device-level parental controls as an additional safeguard.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or improvements to our platform. When we make material changes, we will notify registered users via in-app notification or by the contact details on your account.

The "last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to check back periodically so you are always aware of how your data is being handled.

Your continued use of Acha Game after any changes to this policy are published constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure through our support team.

11 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team:

Use the in-app live chat for the fastest response — our team is available during platform hours.
Email us at [email protected] — we aim to respond within 24 hours. During high-traffic periods such as PSL matchdays, responses may take slightly longer.
For questions specifically about self-exclusion or responsible gaming limits, visit our Responsible Gaming page.
For a full list of common questions about your account, deposits, and withdrawals, visit our FAQ page.

We take all privacy queries seriously. If you contact us about your data, we will acknowledge your request and provide a substantive response within a reasonable period.